About the Job: As the Shift Lead, you'll lead a dynamic team, handpicking and training the best crew to deliver exceptional customer experiences. Imagine the pride you'll feel setting the gold standard that others aspire to. You'll oversee the recruitment and training of your team, guiding them towards promotions and empowering them to build successful careers. By cultivating a team of top performers, you'll create a culture that's vibrant, optimistic and incredibly rewarding. Your success will be reflected in the achievements of your team.
The Day-to-Day: - Recognize and reward outstanding Team Member performance regularly, while fostering a culture of equity, inclusion and belonging.
- Address and resolve conflicts promptly, maintaining a positive work environment.
- Personally engage with customers, swiftly resolving any issues to ensure a positive experience.
- Strategically optimize customer service, coach the team on the KFC brand standards and lead product rollouts to ensure successful implementation.
Is this you? - 2 years in restaurant or retail management with a strong track record in people management.
- Proven ability to improve performance based on P&L analysis.
- Proficient with digital tools and platforms.
- Exceptional communication skills, including written, verbal, and interpersonal.
- Solid understanding of restaurant maintenance programs.
- Champions KFC's culture and values, with a focus on Equity, Inclusion and Belonging.
- Experienced in recognizing and motivating teams, with a successful track record in people development.
- Skilled in training both high and under-performing employees.
- Adaptable to change and experienced in supporting change management.
- Adheres to corporate policies and Occupational Health and Food Safety standards.
Work-Hard, Play-Hard: - Competitive pay
- Vacation paid after one year of employment
- Career advancement and professional development
- Medical benefits after the introductory period
- Free meal each shift
KFC Corporation is an Equal Opportunity Employer. Applicants for all job openings are welcome and
will be considered without regard to race, gender, age, national origin, color, religion,
disability, military status, or any other basis protected by applicable federal, state or local
law. An offer of employment may be contingent upon a satisfactory background check and proof of
employment eligibility. Restaurant-specific positions are available at both corporate and
franchised KFC locations. Those applying for a position with a franchisee or licensee of KFC are
not applying for to work at KFC Corporation or any of its affiliates. Franchisees and licensees
are independent business owners and employers who are responsible for their own employment
practices, including setting their own wage and benefit programs.
