The Facilities Lead is responsible for end-to-end execution of facilities operations across assigned restaurants, ensuring uptime, safety, and brand standards are consistently maintained. This role leads vendor performance, work order execution, and in-house Facilities Specialist coordination, with direct accountability for SLA performance, field execution, and R&M spend control.
- Support day-to-day facilities operations across assigned restaurants to ensure operational readiness and uptime
- Coordinate service vendors across trades (HVAC/R, plumbing, electrical, general maintenance)
- Monitor and track SLA performance including response time, on-site arrival, and completion timelines
- Support the work order lifecycle in CMMS (Corrigo) including backlog management, aging, and closure performance
- Provide guidance and field support to Facilities Specialists (FS) including prioritization and issue resolution
- Conduct site visits and facility audits to validate work quality, equipment condition, and vendor performance
- Review scopes of work and provide input on vendor pricing, labor, and repair recommendations
- Support R&M cost control through diagnostics, vendor management, and repair vs replacement decisions
- Assist with execution of equipment replacements, minor capital projects, remodels, and store closures
- Act as escalation point for critical equipment failures and store-down events, ensuring rapid resolution
- Identify and communicate repeat failures and operational inefficiencies
- Ensure all work is properly documented, tracked, and closed in CMMS
Education/Certifications - Technical certifications in facility maintenance preferred
Experience
- 3-5 years of multi-unit experience in Facilities Management or Maintenance
- Hands-on experience with building systems and construction components, including MEP (HVAC/R, electrical, plumbing)
- Experience supporting restaurant, retail, or similar multi-site environments preferred- Experience managing vendors and service providers across multiple locations
- Experience operating within a CMMS platform (Corrigo preferred)
- Ability to read scopes of work, validate repairs, and challenge vendor pricing
- Strong understanding of R&M spend, budgeting, and cost control
- Proven ability to operate with urgency in a high-volume, multi-site environment
- Ability to travel up to 25%
Salary Range: $72,200 to $76,500 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate's location, experience, and other job-related factors.
KFC Corporation is an Equal Opportunity Employer. Applicants for all job openings are welcome and
will be considered without regard to race, gender, age, national origin, color, religion,
disability, military status, or any other basis protected by applicable federal, state or local
law. An offer of employment may be contingent upon a satisfactory background check and proof of
employment eligibility. Restaurant-specific positions are available at both corporate and
franchised KFC locations. Those applying for a position with a franchisee or licensee of KFC are
not applying for to work at KFC Corporation or any of its affiliates. Franchisees and licensees
are independent business owners and employers who are responsible for their own employment
practices, including setting their own wage and benefit programs.
