Position Title: Area Coach
Department: Operations Prepared By: KFC Operations
Locations: 13191 Crossroads Parkway
JOB SUMMARY: District Manager (Area Coach) will have the overall responsibility for overseeing the people, processes, and operations of restaurants. The District Manager drives day-to-day operations of all company-owned restaurants in the market; trains, coaches, supports managers, plans, and sets goals; focuses on in-store problem solving/process improvement; sets standards; recognizes and motivates Restaurant Managers, Assistant Managers and Restaurant Teams.
ESSENTIAL DUTIES: • Provides leadership for each manager in the market to ensure customer satisfaction.
• Leads the way by working with each RGM in the market to deliver RCP (Restaurant Controllable Profit) and meet targeted flow-thru in each restaurant in market; utilizes available reports (e.g. exception reporting) to identify opportunities; encourages a top-line orientation through operational focus; ensures that correct operational procedures are followed at all times.
• Partners with each RGM in the market to build sales over last year's sales achievement.
• Accountable for coaching and training RGMs, AMs and Shift supervisors for operational excellence, supports national training initiatives, involved in process for new employee orientation, monitors training processes to ensure quality training of team members and managers.
• Aggressively develops and maintains RGM and AM staffing levels; drives to full management staffing for each restaurant in market; commits to selection process; monitors restaurant-level staffing.
• Absolutely uncompromising execution of the highest standards of OSHA, local health and safety codes, and company safety and security policy.
• Champions recognition and motivation efforts throughout the market.
• Does not compromise in creating and maintaining a safe environment for employees and customers.
• Has authority to hire and fire (or participate in those decisions)
• Resolution oriented in all restaurant-level ER activities; provides needed ER assistance to RGM; is proactive in addressing ER needs in the market.
• Recognizes employees for exceptional performance and embodying or core values using Our RBD Value Card to reinforce breakthrough results and to help them and you become a values Ambassador
CORE COMPETENCIES: Adaptability & Accountability: Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, changes approach or method to best fit the situation and takes responsibility for own actions.
Analytical Skills: Synthesizes complex or diverse information, prioritizes projects and determines the best way of meeting deadlines and requirements.
Attendance & Punctuality: Schedules time off in advance, begins working on time, keeps absences within guidelines, ensures work responsibilities are covered when absent and arrives at meetings and appointments on time.
Business Ethics: Works with integrity, adheres to high ethical standards, upholds organizational values, and abides by written policies. Avoids the perception of conflicts of interests and abides by all regulatory requirements.
Communication: Expresses ideas and thoughts both verbally and in written form, exhibits good listening skills and comprehension, responds well to questions, writes clearly and informatively and edits work for spelling and grammar. Presents accurate numerical data effectively.
Compliance: Within specified functional area of authority, is personally accountable to understand and ensure regulatory and policy compliance with state and federal requirements in accordance with his/her respective job duties and responsibilities.
Confidentiality: Maintains a high degree of confidentiality.
Customer Service: The extent to which the Team Member provides prompt and high-quality service to team members, vendors and internal/external customers.
Judgment: Displays willingness to make decisions timely, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process and takes responsibility for communication including what is heard.
Organization: Maintains clean, functional workspace, continuous workflow to meet daily/weekly/monthly deadlines.
Safety: Attends required safety meetings, follows the Injury and Illness Prevention Plan (IIPP) and reports unsafe conditions, keeps workplace in safe condition.
Teamwork / Morale: Treats others with respect and courtesy, gives and welcomes feedback, inspires the trust of others, exhibits tact and consideration, displays positive outlook and pleasant manner, offers assistance and support to co-workers, works cooperatively in group situations. Engages consistently in professional behavior.
Training: Completes company required training timely.
Leadership & Management: Reacts well under pressure and is accessible. Carries out required performance management processes and timekeeping responsibilities. Identifies disciplinary situations or employee conflict and manages communication appropriately. Assures confidential interchange with subordinates as appropriate. Demonstrates and instills in others an appropriate sense of urgency.
COMPUTER & SOFTWARE SKILLS: Proficiency using Microsoft Office suite (Word and Excel)
COMPUTER & SOFTWARE SKILLS DIRECTIONS: • Internet explorer
• MS Word/Excel
TRAVEL: • Regular access to personal vehicle
PHYSICAL & MENTAL REQUIREMENTS: - Standing
- Walking
- Sitting
- Stooping/Bending
- Using hands to finger, handle or feel (computer operation)
- Reaching with hands and arms
- Push/Pull up to 90lbs up to 30 feet
- Lifting of up to 25 lbs.
- Talking and hearing: Clear speech and good hearing both face to face and on the phone; hears well in noisy social environments.
- Seeing: Clear vision at 20 inches or less with or without corrective lenses; vision sufficient to drive motor vehicles safely with or without corrective lenses
REASONING & MENTAL ABILITIES: Uses critical thinking skills to interpret information furnished in written, oral or schedule form. Makes sound decisions and sets goals based on available information and evaluates situations and requirements to plan and adjust work accordingly.
Projects accurate future occurrences based on current or historic data. Must be able to work with supervision; able to make decisions about the severity of variable situations and evaluate the most appropriate response; able to make appropriate decisions related to customer requests.
HAZARDS: Will be exposed to varying weather conditions, soil, pollen, grass and plant materials and fertilizer while working; will be exposed to cleaning solutions of home strength; may be exposed to industrial strength solutions for pest control, paints or solvents, biohazards such as bloodborne pathogens, sewage, or building waste.
SALARY RANGE: $85000.00 per year - $105000.00 per year
This Position Description summarizes the primary responsibilities of this role at the time of commencement. Various other responsibilities not listed here may also fall within the responsibility parameters of the position. From time to time and with the natural developments of business structure and practice, an employee may be required to perform additional or new responsibilities that fall reasonably within the expectations of this role. Any significant adjustments to role responsibilities will always be made after consultation with the employee.
