Job Opportunity

Apply Now

If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time by contacting the location nearest you.

Data Management Fulfillment Analyst
1900 Colonel Sanders Lane
Louisville, KY
40213

Description:


To support and maintain a complex set of restaurant level POS data files for all company and select franchise restaurants, ensuring data integrity in all downloads. Provide second level support on POS/BOH issues and project management to ensure project plan deliverables are met timely.
* Fulfillment Services (70%)
* Work with Franchisees to fulfill support requests in the areas of POS and BOH support
* Teamwork on support of National marketing initiatives
* Resolve Help Desk calls regarding all DM POS cases
* Thorough knowledge of SLA's standards library and compliance requirements
* Work independently on required tasks ensuring 100% customer satisfaction and accuracy of downloads
* Lead internal projects for data integrity structure and supportability
* On call rotation one week every three months
* Quality Assurance (15%)
* Thorough QA of downloads for accuracy
* Ability to prioritize the downloads based on risks and QA timelines
* Strong knowledge of complete lab testing for routing, BOH reporting and POS data
* Communication (15%)
* Provide detailed communication to Franchisees regarding all POS data downloads
* Provides on call support after hours (nights and weekends) to field operations, Help Desk, and DM partners in the resolution of application related issues
* Communicates with Franchisees and ARL's regarding POS strategies and fulfillment abilities

Requirements:


* Education – College degree preferred or equivalent experience
* Experience
* 2-5 years corporate experience, preferably in IT
* Delivers high performance
* Decisions able to be guided by policies and procedures
* Committed to exceeding customer expectations
* Able to manage execution of multiple requests within SLA's
* Must be able have knowledge and be able to assist on project teams
* Able to work cooperatively as a part of an effective team, assisting and supporting team members
* Ability to effectively communication complex concepts
* Confident, articulate and strong professionalism
* Solid knowledge of and experience with managing large amounts of data

Additional Info:

Keep in mind, this is just basic information. You’ll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements. At KFC, what you do matters! So if you want to be part of a winning team, find out now why Life Tastes Better with KFC. Apply today!

Apply Now

If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time by contacting the location nearest you.