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Manager, Ops Technology
1900 Colonel Sanders Lane
Louisville, KY
40213

Description:


In partnership with the KFC IT team, develop and maintain a prioritized strategy for restaurant technology that simplifies and automates manual processes, and provide direction in the creation of requirements for process initiatives with franchisees and end users in mind.
* Define the Operations technology vision and ensure work is prioritized
* Simplify and automate manual processes, including BOH MERIT system, cash management, product projections, inventory and receiving, labor management/scheduling, restaurant communication, and administration
* Communicate technology requirements to IT and support development of said technology
* Conduct restaurant-level technology testing, gather feedback, and provide to IT team
* Lead cross-functional team to prepare operations technology and process initiatives for national launch, including franchisee alignment, participation, budget, training, and cascade plans
* Execute the national launch of operations technology and process initiatives
* Ensure all phases of the restaurant readiness process are executed
* Lead the relationship with the Operations Subcommittee on all projects that relate to restaurant technology
* Partner with the Brand Communications team on field-level communications
* Continuously communicate and collaborate with field operations leadership and Operations Subcommittee in the execution of national initiatives
* Serve as gatekeeper for Restaurant Operational Guardrails
* Lead field validation/follow-up for key operations technology and process initiatives

Requirements:


* 5 to 7 years of above restaurant-level Leadership or multi-unit retail leadership experience preferred
* Detail understanding of restaurant P&L statements and reports that support financial success
* Ability to understand restaurant needs and partner with IT to find real world solutions
* Ability to handle projects that require multiple areas of expertise and leading-edge inspiration and innovation
* Keen ability to translate technical information to restaurant team members and franchisees
* Organization and ability to handle many tasks at one time
* Ability to mentor cross-functional team members officially and unofficially
* Strong computer skills and knowledge of Microsoft applications
* Ability to influence at all levels including Franchise owners
* Strong analytic skills and attention to detail
* Ability to handle and resolve conflict effectively
* Approx. 15% travel required

Additional Info:

Keep in mind, this is just basic information. You’ll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements. At KFC, what you do matters! So if you want to be part of a winning team, find out now why Life Tastes Better with KFC. Apply today!

Apply Now

If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time by contacting the location nearest you.